1. Introduction
These Terms of Service ("Terms") govern your use of the customer communication services provided by Venus Care, a trading partnership registered in Hong Kong (BR 56238633-000-05-25-4). By sending us a message through WhatsApp or other supported channels, you agree to these Terms.
2. Services
Venus Care provides the following customer communication services through WhatsApp:
- Order notifications — confirmations, shipping updates, and delivery notifications related to your purchases
- Appointment reminders — scheduled reminders for consultations or service appointments
- Customer support — responses to your product enquiries, order issues, and after-sales requests
- Promotional messages — opt-in only offers and updates for existing customers who have given explicit consent
All customer communication is human-supervised. Messages are reviewed and managed by our support team.
3. Opt-In and Opt-Out
You will only receive messages from us if you have initiated contact or explicitly opted in. You may opt out of our communications at any time by:
- Replying "STOP" to any WhatsApp message from us
- Emailing support@ppteam-ai.work with your request
We will process your opt-out request within 3 business days.
4. Acceptable Use
When communicating with us, you agree not to:
- Send abusive, threatening, or unlawful content
- Impersonate another person or entity
- Use our communication channels for spam or unsolicited advertising
- Attempt to disrupt or interfere with our systems
We reserve the right to block or restrict access to users who violate these terms.
5. Limitation of Liability
Venus Care provides its communication services on an "as is" basis. While we make reasonable efforts to ensure timely and accurate message delivery, we do not guarantee:
- Uninterrupted availability of WhatsApp messaging services (which depend on Meta's infrastructure)
- Delivery of messages within a specific timeframe
- That our services will be free from errors or delays
To the maximum extent permitted by Hong Kong law, Venus Care shall not be liable for any indirect, incidental, or consequential damages arising from the use of our communication services.
6. Intellectual Property
All content on the Venus Care website and in our communications, including text, graphics, and branding, is the property of Venus Care and is protected by applicable intellectual property laws.
7. Governing Law
These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.
8. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with the updated date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
9. Contact
For questions about these Terms of Service:
Venus Care
Flat/Rm 903A, 9/F, Office Plus@Prince Edward, Kowloon, Hong Kong
Email: support@ppteam-ai.work