1. Who We Are
Venus Care is a trading partnership registered in Hong Kong (BR 56238633-000-05-25-4). Our registered address is Flat/Rm 903A, 9/F, Office Plus@Prince Edward, Kowloon, Hong Kong. For any privacy-related enquiries, please contact us at support@ppteam-ai.work.
2. What Data We Collect
When you communicate with us through WhatsApp or other channels, we may collect:
- Your name and phone number as provided through WhatsApp
- Message content you send to us (text, images, documents)
- Order details and transaction history related to your purchases
- Delivery address and contact preferences
- Timestamps of your messages and interactions
3. How We Use Your Data
We use the information collected to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and delivery notifications
- Respond to your enquiries and provide customer support
- Send appointment reminders when applicable
- Send promotional messages only where you have given explicit opt-in consent
4. Third-Party Processors
To provide our services, your data may be processed by the following third parties:
- Meta Platforms, Inc. — operates the WhatsApp Business Platform through which we communicate with you. Meta processes message data in accordance with its own WhatsApp Privacy Policy.
- SleekFlow Technologies Limited — our WhatsApp Business Solution Provider (BSP) based in Hong Kong. SleekFlow facilitates message delivery and provides customer communication tools on our behalf.
We do not sell your personal data to any third party.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined above, or as required by applicable Hong Kong law. Specifically:
- Order and transaction records: retained for 7 years (as required by Hong Kong tax regulations)
- WhatsApp message history: retained for up to 24 months from the date of your last interaction
- Marketing consent records: retained for as long as your consent remains valid
You may request earlier deletion at any time by contacting us.
6. Your Rights
Under the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Withdraw your consent for marketing communications at any time
- Request deletion of your data (subject to legal retention requirements)
To exercise any of these rights, please email support@ppteam-ai.work. We will respond within 40 days as required by the Ordinance.
7. Data Security
We take reasonable measures to protect your data from unauthorised access, loss, or misuse. WhatsApp messages are protected by end-to-end encryption in transit. Access to customer data within our systems is restricted to authorised personnel only.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above. We encourage you to review this page periodically.
9. Contact Us
For any questions about this Privacy Policy or how we handle your data:
Venus Care
Flat/Rm 903A, 9/F, Office Plus@Prince Edward, Kowloon, Hong Kong
Email: support@ppteam-ai.work